Analysis of SIAPEL Website User Satisfaction in Malang City Electronic ID Card Services Using the E-Govqual Method
The implementation of e-government as an innovation in public administration using information technology prompted the Malang City government to launch the SIAPEL website, offering various public services, including electronic ID card (E-KTP) services. Despite facing challenges, such as the absence...
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| Autores principales: | , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
LPPM Universitas Bhinneka Nusantara
2024-12-01
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| Colección: | Journal of Information and Technology |
| Materias: | |
| Acceso en línea: | https://jurnal.stiki.ac.id/J-INTECH/article/view/1299 |
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