Analysis of Mobile JKN Application Service Quality With E-GovQual Method and IPA
This study aims to evaluate the quality of Mobile JKN application services using 6 dimensions of E-GovQual, and provide recommendations for improving service quality based on the results of Importance Performance Analysis (IPA) analysis. This research uses a quantitative descriptive method. Question...
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| Hlavní autoři: | , |
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| Médium: | Artigo |
| Jazyk: | Indonésio |
| Vydáno: |
Islamic University of Indragiri
2024-11-01
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| Edice: | Sistemasi: Jurnal Sistem Informasi |
| On-line přístup: | https://sistemasi.ftik.unisi.ac.id/index.php/stmsi/article/view/4537 |
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