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PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (SURVEI PELANGGAN SUZUKI, DEALER FATMAWATI, JAKARTA SELATAN)

The objective of this study is to describe clearly about product quality, service quality and customer satisfaction in dealer Suzuki Fatmawati, Jakarta Selatan. The method is descriptive and explanatory research survey. The samples taken are customers who do service in dealer Suzuki Fatmawati, Jakar...

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Principais autores: Mohamad Rizan, Fajar Andika
Formato: Artigo
Idioma:Indonésio
Publicado em: Universitas Negeri Jakarta 2011-09-01
coleção:Jurnal Riset Manajemen Sains Indonesia
Assuntos:
Product Quality
Service Quality
Customer Satisfacti
Customer Satisfaction
Acesso em linha:http://journal.unj.ac.id/unj/index.php/jrmsi/article/view/765/674
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