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The influence of total quality management toward organization performance

This study is primarily focused on the effect of total quality management (TQM) on organization performance of Small and Medium Enterprises (SMEs) service sector in Selangor, Malaysia. The four critical elements of TQM; namely customer focus (X1), continuous improvement (X2), strategically based (X3...

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Principais autores: Yuni Pambreni, Ali Khatibi, S. M. Ferdous Azam, Jacquline Tham
Format: Artigo
Sprog:Inglês
Udgivet: Growing Science 2019-05-01
Serier:Management Science Letters
Fag:
Total quality management
Organizational performance
Quality practices
Online adgang:http://www.growingscience.com/msl/Vol9/msl_2019_124.pdf
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