Determinants of User Satisfaction with a Mobile Application Using the Extended Webqual 4.0 Method and Structural Equation Modelling: A Case of the PLN Mobile Application

In the era of rapid technological growth, people increasingly expect convenience in all aspects of life, including how they interact with public services. The PLN Mobile application, developed by PT PLN (Persero), aims to facilitate access to information and services for the community. However, many...

ver descrição completa

Detalhes bibliográficos

Principais autores:	Andi Saputra, Dedi I. Inan, Ratna Juita, Marlinda Sanglise, Muhamad Indra
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Program Studi Sistem Informasi, Universitas Islam Negeri Raden Fatah Palembang 2024-06-01
coleção:	Jurnal Sistem Informasi
Assuntos:	pln mobile user satisfaction webqual 4.0
Acesso em linha:	https://jurnal.radenfatah.ac.id/index.php/jusifo/article/view/23051
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!