The impact of internal service quality on job satisfaction in the hotel industry
Service quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in particular. Since there is no general agreement among researcher...
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| Principais autores: | , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Taylor & Francis Group
2018-04-01
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| Colecção: | Research in Hospitality Management |
| Assuntos: | |
| Acesso em linha: | http://dx.doi.org/10.1080/22243534.2018.1501182 |
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