Analysis of Service Quality Performance in Higher Education Uses Importance Performance Competitor Analysis (IPCA)

This study aims to determine the performance of service quality from students' perceptions of study programs in tertiary institutions using Gap analysis with measurement instruments using Higher Education Performance (HedPerf) modified into 5 (five) factor/dimension structures. The method used in t...

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Bibliografische Detailangaben

Hauptverfasser:	Mochamad Santoso, Andriani Kusumawati, I Gede Eko Putra Sri Sentanu
Format:	Artigo
Sprache:	Inglês
Veröffentlicht:	Universitas Brawijaya 2020-06-01
Schriftenreihe:	Wacana: Jurnal Sosial dan Humaniora
Schlagworte:	Service Quality Higher Education HedPerf Importance Performance Competitor Analysis
Online-Zugang:	https://wacana.ub.ac.id/index.php/wacana/article/view/787
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