THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER LOYALTY

This study aims to examine the influence of Customer Relationship Management (CRM) on customer loyalty. The research is conducted quantitatively, with a descriptive explanatory design and a survey research type. The study uses the entire population, consisting of 150 resellers, as respondents. Data...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής

Κύριοι συγγραφείς:	Aliya Naura Fakhirah, Muhamad Rizal, Mas Rasmini
Μορφή:	Artigo
Γλώσσα:	Inglês
Έκδοση:	Universitas Nusa Cendana 2025-11-01
Σειρά:	Journal of Management Small and Medium Enterprises (SME's)
Θέματα:	Customer Relationship Management (CRM) People Process Technology Customer Loyalty
Διαθέσιμο Online:	https://ejurnal.undana.ac.id/index.php/JEM/article/view/18000
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