Investigating the effect of customer's offensive behavior and work stress on job satisfaction with the mediating role of job burnout

Abstract The present study was conducted with the aim of investigating the effect of customer insulting behavior and work stress on job satisfaction with the mediating role of job burnout. The statistical population in this study is the employees of Sepah Bank branches in Mashhad with a number of 63...

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Detalhes bibliográficos

Principais autores:	neda zarin negar, Mohsen Najafi, Moslem Salari moghadam
Formato:	Artigo
Idioma:	Persa
Publicado em:	Research Center of Resource Management Studies and Knowledge-Based Business 2024-09-01
Colecção:	رویکرد‌های نوین در مدیریت و بازاریابی
Assuntos:	offensive customer behavior work stress job satisfaction job burnout
Acesso em linha:	https://www.jnamm.ir/article_217673_60d50970a153f5599621935440cf0da6.pdf
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