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Determinants of adopting eCourier services: the moderating role of resistance to change

Purpose – The purpose of this paper is to understand the determinants affecting the adoption behavior of eCourier services and to establish a moderating role of resistance to change between behavioral intention and actual usage behavior. Design/methodology/approach – Data were collected through a s...

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Principais autores: Mohammad Osman Gani, Naimul Bhuiya, Anika Afrin Swarna, Muhammad Intisar Alam, Mohammad Omar Faruq
Format: Artigo
Jezik:Inglês
Izdano: Emerald Publishing 2024-04-01
Serija:Digital Transformation and Society
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Online dostop:https://www.emerald.com/insight/content/doi/10.1108/DTS-07-2023-0053/full/pdf
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