Users of Virtual Reference Are More Satisfied with the Service They Receive than the Providers of that Service Think They Are. A Review of: Hansen, D., Johnson, M., Norton, E., & McDonough, A. (2009). Virtual provider pessimism: Analysing instant messaging reference encounters with the pair perception comparison method. Information Research, 14(4). Retrieved from http://informationr.net/ir/14-4/ paper416.html
<b>Objective</b> – To examine provider pessimism by comparing user and provider perception of the same instant messaging reference transaction.<br><b>Design</b> – Instant messaging users and providers completed post-reference transaction surveys which were analyzed using the pair perception comparis...
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
University of Alberta
2011-06-01
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| Col·lecció: | Evidence Based Library and Information Practice |
| Matèries: | |
| Accés en línia: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/download/9927/8131 |
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