Measuring quality perception of public services: customer-oriented approach
The focus of this research is on assessing the perception of public service quality through a customer-centred approach. Public service quality comprises multiple factors that are prioritised differently by customers. Therefore, the study aims to conduct a literature review to identify the primary q...
שמור ב:
| Principais autores: | , , , , , |
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| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
Sciendo
2023-06-01
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| סדרה: | Engineering Management in Production and Services |
| נושאים: | |
| גישה מקוונת: | https://doi.org/10.2478/emj-2023-0015 |
| תגים: |
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