Identificação de Fatores Críticos de Sucesso para Monitoramento do Nível de Satisfação de Hóspedes de Hotéis
Abstract The current economic moment are facing real wars to get the customers preferences: it is the competition on extremely crowded markets, resulting from several factors, but mainly because of the globalization. This is the reality on several segments, including services, especially on the...
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| Główni autorzy: | , , |
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| Format: | Artigo |
| Język: | Inglês |
| Wydane: |
Universidade de São Paulo
2010-06-01
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| Seria: | Revista Turismo em Análise |
| Dostęp online: | http://www.turismoemanalise.org.br/turismoemanalise/article/view/6 |
| Etykiety: |
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