The clinical effectiveness and cost-effectiveness of telephone triage for managing same-day consultation requests in general practice: a cluster randomised controlled trial comparing general practitioner-led and nurse-led management systems with usual care (the ESTEEM trial)

Background: Telephone triage is proposed as a method of managing increasing demand for primary care. Previous studies have involved small samples in limited settings, and focused on nurse roles. Evidence is limited regarding the impact on primary care workload, costs, and patient safety and experien...

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Auteurs principaux:	John L Campbell, Emily Fletcher, Nicky Britten, Colin Green, Tim Holt, Valerie Lattimer, David A Richards, Suzanne H Richards, Chris Salisbury, Rod S Taylor, Raff Calitri, Vicky Bowyer, Katherine Chaplin, Rebecca Kandiyali, Jamie Murdoch, Linnie Price, Julia Roscoe, Anna Varley, Fiona C Warren
Format:	Artigo
Langue:	Inglês
Publié:	NIHR Journals Library 2015-02-01
Collection:	Health Technology Assessment
Sujets:	effectiveness cost-effectiveness telephone triage same-day consultation general practice cluster randomised controlled trial general practitioner nurse management system esteem trial
Accès en ligne:	https://doi.org/10.3310/hta19130
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