THE CLASSIFICATION OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION IN GUEST HOUSES
This study aims to find out and analyze the classification of guest houses based on TQM implementation in Klojen Sub-district, Malang. The analytical method used was cluster analysis with 18 guest houses as the research objects and 22 statements about TQM in the questionnaire. The results showed tha...
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Universitas Muhammadiyah Malang
2019-08-01
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| coleção: | Manajemen Bisnis |
| Assuntos: | |
| Acesso em linha: | http://ejournal.umm.ac.id/index.php/jmb/article/view/9154 |
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