Código QR (código de barras bidimensional)

Dishonesty is contagious: investigating the domino effect of dysfunctional customer behaviorsDishonesty is contagious: investigating the domino effect of dysfunctional customer behaviors

The interaction between dysfunctional customers and other customers can cause the domino effect (i.e., the dissemination of a dysfunctional client’s behavior to other nearby clients). However, it is not understood if this effect will manifest under certain levels of damage to the company. This study...

Fuld beskrivelse

Na minha lista:
Principais autores: Denise Telli, Lélis Balestrin Espartel Lélis Balestrin Espartel, Clecio Falcao Araujo, Kenny Basso
Format: Artigo
Sprog:Inglês
Udgivet: Fundação Getulio Vargas, Escola de Administração de Empresas de São Paulo 2020-03-01
Serier:RAE: Revista de Administração de Empresas
Fag:
dysfunctional behavior
domino effect
ethics
perception of risk
contagious effect
Online adgang:http://www.scielo.br/pdf/rae/v60n1/0034-7590-rae-60-01-0007.pdf
Tags: Tilføj Tag
Ingen Tags, Vær først til at tagge denne postø!

Lignende værker