Take Five for Customer Service
Businesses leverage excellent customer service to improve profitability. Although not profit-driven, libraries should leverage excellent customer service to achieve their unique missions. Evaluating and improving customer service practices will help a library determine if it is successfully serving...
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| Principais autores: | , , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
University Library System, University of Pittsburgh
2016-05-01
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| Serier: | Pennsylvania Libraries: Research & Practice |
| Online adgang: | http://palrap.org/ojs/index.php/palrap/article/view/123 |
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