The impact of artificial intelligence tools on service quality in the telecom sector

Abstract Technology development enhanced service quality, including the telecommunications sector. This study examines AI as a recent technological development that affects the service quality in Zain Telecom in Jordan. The research concentrated on the perceived use of AI tools in improving service...

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Hlavní autoři:	Mohamad Noor Aljedaiah, Hebah Abdulelah Fareed Alali
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Springer 2026-05-01
Edice:	Discover Sustainability
Témata:	Perception of artificial intelligence tools PPerception of big data platforms Perception of machine learning tools Automated chatbot systems Service quality Jordan
On-line přístup:	https://doi.org/10.1007/s43621-026-03496-z
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