La personne déclarée morte par l’appelant au service téléphonique d’urgence : une source de désalignement interactionnel

This article focuses on emergency calls. Drawing on research in the field of talk-in-interaction, it explores how reporting death often leads to communication difficulties between caller and call taker. The study is based on an investigation of a corpus of calls made to 9-1-1 emergency service. It d...

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Главные авторы:	Marty Laforest, Jessica Rioux-Turcotte
Формат:	Artigo
Язык:	Inglês
Опубликовано:	Université du Québec à Montréal 2016-12-01
Серии:	Communiquer
Предметы:	talk-in-interaction professional training emergency calls difficult communication talk at work
Online-ссылка:	https://journals.openedition.org/communiquer/2046
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