Del script a lo ágil: el trabajo en los call centers y la industria del desarrollo de software en Brasil
This article examines the prevalence of Taylorization and self-Taylorization in software industries and call centers. Call centers emerged from precarization, rooted in Taylor-Fordist principles. In contrast, software development seemed to embody autonomy and creativity, representing the 'high-end'...
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| Auteurs principaux: | , |
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| Format: | Artigo |
| Langue: | Espanhol |
| Publié: |
Universidad Complutense de Madrid
2026-01-01
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| Collection: | Sociología del Trabajo |
| Sujets: | |
| Accès en ligne: | https://revistas.ucm.es/index.php/STRA/article/view/105581 |
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