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Using Lean Six Sigma techniques to improve efficiency in outpatient ophthalmology clinics

Abstract Background Increasing patient numbers, complexity of patient management, and healthcare resource limitations have resulted in prolonged patient wait times, decreased quality of service, and decreased patient satisfaction in many outpatient services worldwide. This study investigated the imp...

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Gardado en:
Principais autores: Andrew W. Kam, Scott Collins, Tae Park, Michael Mihail, Fiona F. Stanaway, Noni L. Lewis, Daniel Polya, Samantha Fraser-Bell, Timothy V. Roberts, James E.H. Smith
Formato: Artigo
Idioma:Inglês
Publicado: BMC 2021-01-01
Series:BMC Health Services Research
Assuntos:
Ophthalmology
Service improvement
Lean
Six Sigma
Lean Six Sigma
Patient waiting times
Acceso en liña:https://doi.org/10.1186/s12913-020-06034-3
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