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Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Canada

Abstract Objective – To investigate and compare the nature of e-mail reference services in academic and public libraries outside the United States. Design – Longitudinal comparative study. Setting – A total of 23 academic and public libraries in ten countries: Australia, Belgium, Fra...

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Autor principal: Giovanna Badia
Formato: Artigo
Idioma:Inglês
Publicado em: University of Alberta 2012-03-01
coleção:Evidence Based Library and Information Practice
Assuntos:
QuestionPoint
virtual reference
academic libraries
public libraries
Acesso em linha:https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/12354
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