A QUALITATIVE STUDY: HOSPITAL PATIENT COMPLAINT MANAGEMENT
Background: Complaint management is vital for hospitals as patient complaints can be used to advance the quality of health services provided. Aims: This study analyzed patient complaint management at an X government hospital in Yogyakarta. Methods: The research used a descriptive-qualitative met...
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| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Universitas Airlangga
2022-06-01
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| coleção: | Jurnal Administrasi Kesehatan Indonesia |
| Assuntos: | |
| Acesso em linha: | https://e-journal.unair.ac.id/JAKI/article/view/23947 |
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