Navigating the AI horizon in hospitality: a novel classification and future research agenda
PurposeThis study aims to evaluate Artificial Intelligence (AI) research in the hospitality industry based on the service AI framework (mechanical-thinking-feeling) and highlight prospective avenues for future inquiry in this growing domain.Design/methodology/approachThis paper conceptualizes timely...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Emerald Publishing
2024-08-01
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| Colecção: | International Hospitality Review |
| Assuntos: | |
| Acesso em linha: | https://www.emerald.com/ihr/article-pdf/40/1/81/11445333/ihr-01-2024-0003en.pdf |
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