Retail service quality as a base in purchasing decision
Retail is a service activity, and services are something that makes the retail companies differ from production companies. Retailers are trying to differentiate the 'package' offer, build customer loyalty and make their position through the provision of high service quality. In addition, the service...
Guardado en:
| Autores principales: | , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Srpsko udruženje za marketing
2015-01-01
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| Colección: | Marketing (Beograd. 1991) |
| Materias: | |
| Acceso en línea: | http://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2015/0354-34711501026S.pdf |
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