Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya
For companies engaged in the service-providing sector, good service by meeting customer's desires and needs is a must in order to thrive competitively. This case study was conducted on service provided by the government social insurance company engaged in traffic accident insurance services in Surab...
Furkejuvvon:
| Váldodahkki: | |
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| Materiálatiipa: | Artigo |
| Giella: | Inglês |
| Almmustuhtton: |
Universitas Airlangga
2021-04-01
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| Ráidu: | Jurnal Manajemen Teori dan Terapan |
| Fáttát: | |
| Liŋkkat: | https://e-journal.unair.ac.id/JMTT/article/view/22677 |
| Fáddágilkorat: |
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