Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects

The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205...

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Detalhes bibliográficos

Principais autores:	Walton Wider, Foong Ping Tan, Yen Ping Tan, Jiaming Lin, Muhammad Ashraf Fauzi, Ling Shing Wong, Jem Cloyd M. Tanucan, Syed Far Abid Hossain
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Elsevier 2024-01-01
coleção:	Social Sciences and Humanities Open
Assuntos:	SERVQUAL Private higher education institutions Bibliometric analysis Web of science Education policy
Acesso em linha:	http://www.sciencedirect.com/science/article/pii/S2590291124000020
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