Development of a hybrid model for website functional evaluation based on ISO/IEC 25010 and SERVQUAL
This study developed a hybrid model based on ISO/IEC 25010 and SERVQUAL to evaluate website quality holistically by combining technical dimensions and user perceptions. ISO / IEC 25010 is an international standard for evaluating the quality of software, including websites, based on technical charact...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Politeknik Negeri Bali
2025-03-01
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| coleção: | Matrix: Jurnal Manajemen Teknologi dan Informatika |
| Assuntos: | |
| Acesso em linha: | https://ojs2.pnb.ac.id/index.php/MATRIX/article/view/2442 |
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