Understanding the antecedents of patients’ missed appointments: The perspective of attribution theory

The occurrence of missed appointment appointments from online outpatient bookings significantly hinders the operational efficiency of outpatient services. This study aimed to investigate various factors influencing patients’ missed appointments from online outpatient bookings. Drawing on attribution...

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Principais autores:	Guorui Fan, Zhaohua Deng, Lai C. Liu
Format:	Artigo
Jezik:	Inglês
Izdano:	KeAi Communications Co. Ltd. 2023-12-01
Serija:	Data Science and Management
Teme:	Online healthcare Outpatient appointment system Patients’ missed appointments Moderating effect
Online dostop:	http://www.sciencedirect.com/science/article/pii/S2666764923000425
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