The development of a hassle-based diagnostic scale for predicting burnout in call centres
The aim of this study was to develop a brief daily hassle diagnostic questionnaire that could be used to identify daily hassles for customer service representatives within a call centre environment, and to investigate the relationship between daily hassles and burnout. A crosssectional survey was us...
שמור ב:
| Principais autores: | , |
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| פורמט: | Artigo |
| שפה: | Inglês |
| יצא לאור: |
AOSIS
2009-08-01
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| סדרה: | SA Journal of Human Resource Management |
| נושאים: | |
| גישה מקוונת: | https://sajhrm.co.za/index.php/sajhrm/article/view/181 |
| תגים: |
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