Denials and apologies: pathways to reconciliation
Purpose – This paper aims to examine how verbal responses (denials vs apologies) following a trust violation in cooperative relationships influence reconciliation by changing attributions of responsibility for the transgression and transgressor’s perceived integrity. Additionally, the moderating rol...
Na minha lista:
| Principais autores: | , |
|---|---|
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Emerald Publishing
2022-07-01
|
| coleção: | RAUSP Management Journal |
| Assuntos: | |
| Acesso em linha: | https://www.emerald.com/insight/content/doi/10.1108/RAUSP-07-2021-0142/full/pdf |
| Tags: |
Sem tags, seja o primeiro a adicionar uma tag!
|