The Impact of Applying the Total Quality Management Model on the Performance of the Telecom Organizations in Romania

The present paper brings into discussion Edwards Deming’s conceptualized model of Total Quality Management highlighting different phases within its evolution as it is seen in the economic literature. A temporal incursion allows a better understanding of the way quality standards implemented by means...

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Auteurs principaux:	Cristian Busu, Mihail Busu
Format:	Artigo
Langue:	Inglês
Publié:	Editura ASE 2017-11-01
Collection:	Amfiteatru Economic
Sujets:	total quality management economic performance final consumer’s satisfaction telecommunications motivated workforce integrated processes quality of management
Accès en ligne:	http://www.amfiteatrueconomic.ro/temp/Article_2680.pdf
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