The Impact of Applying the Total Quality Management Model on the Performance of the Telecom Organizations in Romania

The present paper brings into discussion Edwards Deming’s conceptualized model of Total Quality Management highlighting different phases within its evolution as it is seen in the economic literature. A temporal incursion allows a better understanding of the way quality standards implemented by means...

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Main Authors: Cristian Busu, Mihail Busu
Format: Artigo
Sprog:Inglês
Udgivet: Editura ASE 2017-11-01
Serier:Amfiteatru Economic
Fag:
total quality management
economic performance
final consumer’s satisfaction
telecommunications
motivated workforce
integrated processes
quality of management
Online adgang:http://www.amfiteatrueconomic.ro/temp/Article_2680.pdf
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