Prospects and challenges of contactless service adoption at Eko Hotel & Suites, Lagos, Nigeria

The hospitality industry has increasingly adopted digital technologies to enhance service delivery and customer satisfaction. Among these innovations, contactless service has gained significant attention, particularly after the COVID-19 pandemic accelerated the need for minimal physical interacti...

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Detalhes bibliográficos

Principais autores:	Olusola S. Folorunso, Olukemi O. Osadare, Edward E. Akerele, Adekunle A. Bashiru
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Department of Home Economics & Hospitality Management Education, University of Nigeria, P.M.B. 410001, Nsukka, Nigeria. 2026-06-01
coleção:	International Journal of Home Economics, Hospitality and Allied Research
Assuntos:	contactless service hospitality technology automation digital hospitality customer experience.
Acesso em linha:	https://ijhhr.org/index.php/home/article/view/233/229
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