Analysis of Service Quality on Customer Satisfaction with Servqual and Kano Model in Convenience Store XYZ Surabaya
Convenience Store XYZ Surabaya is located in the city center and commercial area, so it has high customer potential. However, this branch received a low rating of 2,5 out of 5, lower than other branches in Surabaya. Based on these problems, an improvement in service quality is carried out to custom...
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| Principais autores: | , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Universitas KH Abdul Chalim, Prodi Ekonomi Syariah
2025-11-01
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| Serier: | Indonesian Interdisciplinary Journal of Sharia Economics |
| Fag: | |
| Online adgang: | https://www.e-journal.uac.ac.id/index.php/iijse/article/view/7062 |
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