A Two-Stage Nonlinear User Satisfaction Decision Model Based on Online Review Mining: Considering Non-Compensatory and Compensatory Stages

Mining user satisfaction decision stages from online reviews is helpful for understanding user preferences and conducting user-centered product improvements. Therefore, this study develops a two-stage nonlinear user satisfaction decision model (USDM). First, we use word2vec technology and lexicon-ba...

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Principais autores:	Shugang Li, Boyi Zhu, Yuqi Zhang, Fang Liu, Zhaoxu Yu
格式:	Artigo
語言:	Inglês
出版:	MDPI AG 2024-02-01
叢編:	Journal of Theoretical and Applied Electronic Commerce Research
主題:	user satisfaction satisfaction decision behavior evaluation decision rules preference mining online reviews
在線閱讀:	https://www.mdpi.com/0718-1876/19/1/15
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