Towards a holistic view of customer value creation in Lean: A design science approach
While “identifying customer value” is the first principle of Lean thinking, the concept of customer value has largely remained unchanged in the Lean discourse - quality, cost and delivery. This research examines the problem of working from such an internal process point of view in today’s highly dyn...
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| Principais autores: | , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Taylor & Francis Group
2019-01-01
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| coleção: | Cogent Business & Management |
| Assuntos: | |
| Acesso em linha: | http://dx.doi.org/10.1080/23311975.2019.1602924 |
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