Aspect-based approach to measure performance of financial services using voice of customer
Banking institution is a critical part of any country’s economy, which provides a variety of services for an individual or a business entity. Due to vast availability of banks and their services, it is a cumbersome task for a person to choose a bank for his/her specific need. In this regard, we intr...
Gardado en:
| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado: |
Springer
2022-05-01
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| Series: | Journal of King Saud University: Computer and Information Sciences |
| Assuntos: | |
| Acceso en liña: | http://www.sciencedirect.com/science/article/pii/S1319157819312315 |
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