Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital
Customer Relationship Management (CRM) is more than an information tool and plays a critical role in small and medium enterprises (SMEs). The present study explored the moderating effect of relational capital (RC) on the relationship between CRM dimensions and the performance of 284 Yemeni manufactu...
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| Autores principales: | , , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Elsevier
2020-11-01
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| Colección: | Journal of Open Innovation: Technology, Market and Complexity |
| Materias: | |
| Acceso en línea: | https://www.mdpi.com/2199-8531/6/4/155 |
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