The adoption of conversational assistants in the banking industry: is the perceived risk a moderator?

The world has noticed tremendous growth in information technology, particularly the Internet of Things and artificial intelligence. Nowadays, a lot of people rely on conversational assistants (CAs) and other intelligent virtual objects to check account balances, communicate more quickly, make paymen...

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Principais autores:	Shahedul Hasan, Eshatir Radiat Godhuli, Md Shezanur Rahman, Md Abdullah Al Mamun
Format:	Artigo
Jezik:	Inglês
Izdano:	Elsevier 2023-09-01
Serija:	Heliyon
Teme:	Technology acceptance model Conversational assistants Perceived trust Perceived enjoyment Perceived risk Adoption intention
Online dostop:	http://www.sciencedirect.com/science/article/pii/S2405844023074285
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