“Calling for help: I need you to listen” - A qualitative study of callers’ experience of calls to the emergency medical communication centre

Abstract Background The Emergency Medical Communications Center (EMCC) is essential in emergencies and often represents the public’s first encounter with the healthcare system. Previous research has mainly focused on the dispatcher’s perspective. Therefore, there is a lack of insight into the caller...

Ausführliche Beschreibung

Bibliografische Detailangaben

Hauptverfasser:	Trine Berglie Spjeldnæs, Kristine A. Vik Nilsen, Lars Myrmel, Jan-Oddvar Sørnes, Guttorm Brattebø
Format:	Artigo
Sprache:	Inglês
Veröffentlicht:	BMC 2023-12-01
Schriftenreihe:	Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
Schlagworte:	Emergency medicine Emergency medical communication center Emergency medical dispatch Emergency medical assistance Communication Patients/callers
Online-Zugang:	https://doi.org/10.1186/s13049-023-01161-2
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