Performance Analysis of Oversampling and Undersampling on Telco Churn Data Using Naive Bayes, SVM And Random Forest Methods
The telecommunications industry is a rapidly growing economic sector in today’s digital era. However, intense competition causes challenges in retaining customers. One of the problems faced by companies is the increase in customer switching, known as customer churn, which is when customers stop usin...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
EDP Sciences
2024-01-01
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| coleção: | E3S Web of Conferences |
| Acesso em linha: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2024/14/e3sconf_foitic2024_02004.pdf |
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