The Moderating Role of FinTech in the Relationship Between Customer Satisfaction and Retention in the Banking Sector

This study investigates the influence of banking service quality and customer trust on customer retention behavior, considering the mediating role of customer satisfaction and the moderating role of FinTech. In light of the growing digitalization in the banking sector, the study aims to understand h...

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Bibliografische gegevens

Hoofdauteurs:	Mousa Ajouz, Maha Shehadeh, Sara Issa, Haya Nawawra
Formaat:	Artigo
Taal:	Inglês
Gepubliceerd in:	MDPI AG 2025-12-01
Reeks:	International Journal of Financial Studies
Onderwerpen:	customer satisfaction customer retention banking service quality customer trust FinTech PLS-SEM
Online toegang:	https://www.mdpi.com/2227-7072/13/4/226
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