The Effect of E-Service Quality and E-Trust on E-Loyalty of BNI Mobile Banking Users with E-Customer Satisfaction as an Intervening Variable
The rapid development of digital banking services, particularly mobile banking, has become a crucial factor influencing customer satisfaction and loyalty. This study aims to analyze the effect of E-Service Quality and E-Trust on E-Loyalty of BNI Mobile Banking users, with E-Customer Satisfaction as...
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| Principais autores: | , , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Universitas KH Abdul Chalim, Prodi Ekonomi Syariah
2026-04-01
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| Serier: | Indonesian Interdisciplinary Journal of Sharia Economics |
| Fag: | |
| Online adgang: | https://e-journal.uac.ac.id/index.php/iijse/article/view/8640 |
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