Designing for Social Infrastructures in Complex Service Systems: A Human-Centered and Social Systems Perspective on Service Design
Service design is one of the keys to improving how we target today’s complex societal problems. The predominant view of service systems is mechanistic and linear. A service infrastructure—which includes solutions like service blueprints, scripts, and protocols—is, in some ways, designed to control t...
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| Formato: | Artigo |
| Lenguaje: | Inglês |
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KeAi Communications Co., Ltd.
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| Colección: | She Ji: The Journal of Design, Economics and Innovation |
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| Acceso en línea: | http://www.sciencedirect.com/science/article/pii/S2405872617300692 |
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