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Applying Lean Six Sigma DMAIC to Improve Service Logistics in Tunisia’s Public Transport

<i>Background</i>: This study deploys the Lean Six Sigma DMAIC framework to achieve systemic optimization of the school subscription process in Tunisia’s public transport service, a critical administrative operation affecting efficiency and customer satisfaction across the urban mobility network. <i...

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Principais autores: Mohamed Karim Hajji, Asma Fekih, Alperen Bal, Hakan Tozan
Formato: Artigo
Idioma:Inglês
Publicado em: MDPI AG 2025-11-01
Colecção:Logistics
Assuntos:
lean six sigma
DMAIC
process optimization
process capability
service logistics
public transport
Acesso em linha:https://www.mdpi.com/2305-6290/9/4/159
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