Building Customer Loyalty through Service Quality and Customer Trust
Service quality is an important market differentiator and is an instrument that has strong competitiveness. The purpose of this research was to test and to analyze the influence of service quality towards customer trust and customer loyalty, especially in the retail industry. In such an industry, s...
Gardado en:
| Principais autores: | , , , |
|---|---|
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado: |
Universitas Brawijaya
2019-09-01
|
| Series: | Wacana: Jurnal Sosial dan Humaniora |
| Assuntos: | |
| Acceso en liña: | https://wacana.ub.ac.id/index.php/wacana/article/view/711 |
| Tags: |
Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!
|