PENGARUH KUALITAS JASA PERBANKAN TERHADAP LOYALITAS NASABAH DI BANK RAKYAT INDONESIA SURABAYA
It is advisable that the banks should try hard to maximize their services for their customers.By doing so, it can also improve their customers loyalty. The purpose of this study is toanalyze whether the quality of services consist of tangibles, reliability, responsiveness,assurance and empathy has s...
Αποθηκεύτηκε σε:
| Κύριος συγγραφέας: | |
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| Μορφή: | Artigo |
| Γλώσσα: | Inglês |
| Έκδοση: |
Research Center and Community Services
2011-10-01
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| Σειρά: | Journal of Business & Banking |
| Θέματα: | |
| Διαθέσιμο Online: | https://journal.perbanas.ac.id/index.php/jbb/article/view/151 |
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