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Public Sentiment Toward AI and Digitalization in Government Services: A Sentiment Analysis Approach to Assess Bureaucratic Readiness and Trust

Given the speed at which technology is developing, public administration is about to enter a crucial transitional phase in which digitalization and artificial intelligence (AI) are being increasingly incorporated into government services. This study examines how the general public feels about digita...

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Gardado en:
Principais autores: Pujiatmo Subarkah, Rezky Yayang Yakhamid
Formato: Artigo
Idioma:Inglês
Publicado: Eastern Regional Organization for Public Administration (EROPA) and Asian Association for Public Administration (AAPA) 2025-11-01
Series:Asian Review of Public Administration
Assuntos:
e-government
ai in public administration
digitalization
government services
bureaucratic difficulties
sentiment analysis
public trust
social media analysis
public sentiment
Acceso en liña:https://journal.eropa-arpa.co/index.php/arpa/article/view/73
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