The SERVQUAL instrument: Reliability and validity in South Africa
The drive to measure service quality has become a major focus in many organizations, as the links between service quality and business performance have become more clear. Similarly, the development of SERVQUAL, an instrument for the measurement of service quality, has spurred much research in this a...
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| Autori principali: | , , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
AOSIS
1997-09-01
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| Serie: | South African Journal of Business Management |
| Accesso online: | https://sajbm.org/index.php/sajbm/article/view/796 |
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