Relatıonshıp Servıce Qualıty to Muslım Customer Loyalty in Islamıc Bankıng: Satısfactıon as Medıator
The majority of the Indonesian population is Muslims. However, the market share of Islamic Banking is only 3.0% of total banks in Indonesia.This shows that the products and services offered by these Islamic banks were not optimally taken up by the Muslim community. Are service qualities and satisfac...
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| Autor principal: | |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
University of Brawijaya
2015-09-01
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| coleção: | APMBA (Asia Pacific Management and Business Application) |
| Assuntos: | |
| Acesso em linha: | http://apmba.ub.ac.id/index.php/apmba/article/view/154 |
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